This Merchant Agreement and the rights and obligations contained in this Merchant Agreement are in addition to and are incorporated into the Viaa Konnect Terms of Service by reference. Nothing in this Merchant Agreement will be deemed to modify, waive, amend or rescind any other term of the Terms of Service. Please read this Merchant Agreement carefully: it contains important information about payment and refund terms and requirements, event prohibitions, rights you provide to us, and other rights, representations and liabilities. Further, any terms herein are governed by the dispute resolution terms (and subject to all other terms of the Terms of Service). We recommend that you read those Terms, as they may affect your rights.
Welcome to viaakonnect.com, We are a ticketing and registration platform dedicated to bringing the world together through live experiences. Through our services, we enable our users to create, discover, share and register for events.
Viaa Konnect Private Limited ("Viaa Konnect") products, features and offerings are available
online through viaakonnect.com ("Site")
which are referred to as " Viaa Konnect's Properties" or our "Services". These Terms apply to any Site(s) on which they are posted; where other terms or agreements are instead posted, those terms or agreements apply to the extent they conflict with these Terms.
The material, including without limitation information, data, text, editorial content, design elements, look and feel, formatting, graphics, images, photographs, videos, music, sounds and other content contained in or delivered via the Services or otherwise made available by Viaa Konnect in connection with the Services is the "Site Content" (or "Content"). Any material (including the foregoing categories) that you contribute, provide, post or make available using the Services is "Your Content."
When these Terms use the term "Organizer" we mean event creators using the Services to create events displayed on the Services for consumers using our Services (a) to consume information about or attend Events ("Consumers"), or (b) for any other reason. Organizers, Consumers and third parties using our Services are all referred to in these Terms collectively as "Users," "you" or "your."
When these Terms use the term "viaakonnect.com" "Viaa Konnect," "we," "us," or "our," that refers to Viaa Konnect Private Limited and its affiliates, and subsidiaries, and each of its and their respective officers, directors, agents, partners and employees.
If you are a User you are contracting with Viaa Konnect Private Limited, a Company incorporated under the Companies Act 2013, with its Office at 30, Ground Floor, Sadhna Enclave, New Delhi - 110017.
The following policy sets forth the Terms of Service upon which Organizers can use the Services to create, promote and/or collect sales proceeds for selling tickets and/or registrations to an event (this "Merchant Agreement"). By accepting the Terms of Service, you agree to the terms of this Merchant Agreement without modification and enter into a binding contract with Viaa Konnect, which will be applicable when and if you use the Services to create, promote and/or collect sales proceeds for selling tickets and/or registrations to an event.
As part of the creation of a paid event or at any time following such creation, you may be required by Viaa Konnect to provide additional information (beyond the information required to register for the Services) about yourself, the entity you represent (if any) and the principals/beneficial owners of the entity you represent (if any) (collectively, "Additional Registration Data"). As an example, the Additional Registration Data may include current address, doing business as (DBA) names, description of products, website address, bank account or other payment account information, PAN Numbers, date of birth, passport or drivers license number, phone number country of origin, copies of government identification documents and other personal information. This information may be used to verify your identity, the validity and/or legality of your transactions and/or whether you qualify to use the Services for paid events. You agree to:
- (a) provide this information in a timely, accurate and complete manner and
- (b)maintain and promptly update this information in a timely manner to ensure it remains accurate and complete at all times.
- (c) cancellation of the booking/hosting as the case may be for nan-provision of the information.
Organizer agrees that Viaa Konnect is permitted to share Registration Data (as defined in the Terms of Service), Additional Registration Data and information relating to your events and transactions on the Services with our Payment Processing Partners, the Card Schemes and with your bank or other financial institution, in each case to the extent your transactions or events involve such third parties. In addition, you authorize Viaa Konnect to verify your Registration Data and Additional Registration Data and conduct due diligence on you through third parties, including third party credit reporting agencies.
If you are a User you are contracting with Viaa Konnect Private Limited, a Company incorporated under the Companies Act 2013, with its Office at 30, Ground Floor, Sadhna Enclave, New Delhi - 110017.
We reserve the right to suspend your Viaa Konnect account or to withhold any amounts due to you in the event that we reasonably believe that your Registration Data or Additional Registration Data is inaccurate or if you fail to provide all Registration Data or Additional Registration Data within the timeframes requested.
Viaa Konnect provides simple payment method which works in a complete hassle free way to facilitate transparency to both the organizer and the consumer. These terms of payment work in conjunction of the terms included in our Terms and Conditions.
Creating an account, listing an event and accessing the Services are free. However, we charge "Fees" when you sell or buy paid tickets or registrations.
The "Fees" charged to the Organizers by Viaa Konnect will be towards the services provided such as marketing, promoting, hosting event, creating buzz, creating a ticket selling gateway etc. The "Fees" charged from the organizer for paid events for such services shall be 8% of each ticket cost.
The Organizer of the event will decide what the price of each ticket for his/her event is, as a part of information for hosting a event. The price of each ticket as decided by the organizer will be the 'display price' of the ticket as displayed to the consumer. The "Fees" of 8% charged by Viaa Konnect form organizer for hosting the event will be absorbed into the ticket or registration 'display price' and will be retained by Viaa Konnect out of the displayed ticket price.
The Organizer will get the proceeds of ticket sales excluding Viaa Konnect's "Fees" from the event hosted within 72 hours of the successful completion of the event.
In the following events:
- i. description presented to a Consumers at time of purchase is significantly different from the actual event;
- ii. Attendees are unable to attend the event due to failure of the Organizer to adequately plan for capacity, ingress or egress, or attendance will otherwise subject the Consumer to safety concerns;
- iii. Organizer is unable to perform the event at all.
no proceeds shall be remitted to the organizer and ViaKonnect will be within its rights to initiate legal action forthwith.
The consumer while purchasing a ticket or registering for a paid event will be required to make a booking, after giving requested details, through Viaa Konnect's "Payment Processing Partner"
The "Fees" charged to Consumers may include certain other charges, including without limitation, facility fees, royalties, taxes, processing fees and fulfillment "Fees". Therefore, the fees paid by Consumers for an event are not necessarily the same as those listed by the Organizer for the event.
In addition, certain fees are meant, on average, to defray certain costs incurred by Viaa Konnect, but may in some cases include an element of profit and in some cases include an element of loss.
The consumer will receive full refund of the ticket price if the Organizer fails or unable to organise the event at all. The refund process will be initiated after the scheduled time of the event and the consumers will receive refund within 15 working days. The refund amount will not include the 'Fees' towards including without limitation, facility fees, royalties, taxes, processing fees and fulfilment charges charged by ViaKonnect at the time of booking the ticket.
Viaa Konnect does not control (and thus cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets and registrations in foreign currencies or from foreign persons. Be sure to check with your bank or credit card company prior to engaging in a transaction to understand all applicable fees, credit card surcharges and currency conversion rates.
Upon an booking being made by a Consumer and confirmed through Viaa Konnect, Viaa Konnect generates a confirmation message and issues a unique Order Id for such Consumer's order. Organizer agrees it is Organizer's responsibility to verify a Consumer's confirmation number and/or any event restrictions prior to the applicable event.
- (e) Cancellations/Non-performance. No payments will be made to Organizer with respect to any event that is cancelled or with respect to which Viaa Konnect believes there is a risk of cancellation or non performance, unless Viaa Konnect receives adequate security (as determined by Viaa Konnect in its discretion) for Organizer's obligations under this Merchant Agreement.
(a) Refund Policy and Process.
Viaa Konnect has a Refund Policy in respect of all event listed on the platform, wherein consumer may cancel their enrollment and obtain a refund.
(subject to deduction of Promotional Discounts/Cashbacks, taxes, administrative charges etc.)
To initiate a Refund, the customer can contact us at contact@viaakonnect.com.
For a request of refund received 7 days before the starting time of the event, the Consumer will get full refund.
For a request of refund received 3 days before the starting time of the event, the Consumer will get 50% refund.
No refund shall be processed in case the request for refund is received with less than 3 days to go for the event.
Refund Policy is available only to users within India. Under normal situations, the refund shall be processed within 15 working days.
Tickets purchased on Viaa Konnect are subject to a per ticket non-refundable internet handling fee and a non-refundable per order processing fee.
Viaa Konnect may, at its sole discretion, reject requests for availing Refunds from users requesting serial or repeated refunds, or Users who have violated or are suspected of violation of the Terms of Use, Disclaimer Policy or any other Terms of Serviceof use of the Website. This Refund Policy is a part of and incorporated within, the Terms of Use. As a condition of registering with viaa konnect.in and using the services offered through this Website, you expressly acknowledge that you have read and understood this Refund Policy and you agree to be bound by its terms and conditions. If at any time you disagree with this Refund Policy or any part of it, your sole remedy is to cease use of all Viaa Konnect services and terminate your account. However, any transactions occurring prior to the date of such termination shall be governed and controlled in full by the terms of this Refund Policy.
(b) If you are a Consumer, you acknowledge that should you receive a refund for your ticket, you will discard any ticket that we or any Organizer has delivered, and will not use it (or any copy of it) to attend the event. Violation of the foregoing constitutes fraud. You acknowledge that the applicable procedure to check the validity of the ticket must always be followed. Viaa Konnect will not be held liable under any circumstances for any costs arisen from non-compliance by Organizers with applicable procedures that must be implemented by Organizers to check validity of tickets. Viaa Konnect will not be held liable under any circumstances for costs and/or damage associated with tickets arisen from situations with fraud and/or for damage associated with the purchase of the ticket through non-official means, such as third parties.
(c) If you are an Organizer, you acknowledge that the applicable procedure to check the validity of the ticket must always be followed. Viaa Konnect will not be held liable under any circumstances for any costs arisen from non-compliance by Organizers with applicable procedures that must be implemented by Organizers to check validity of tickets. Viaa Konnect will not be held liable under any circumstances for costs and/or damage associated with tickets arisen from situations with fraud and/or for damage associated with the purchase of the ticket through non-official means, such as third parties.
In addition to the representations and warranties contained herein, you represent and warrant to us that
a. if you represent an entity, that entity is duly organized, validly existing and in good standing under the laws of the state, province or country of its formation;
b. you, or the entity you represent (if applicable), have all requisite power and authority to enter into this Agreement and to carry out the transactions contemplated hereby;
c. the entering into and performing of this Agreement by you, or if you represent an entity by the entity you represent, will not result in any breach of, or constitute default under, any applicable local, state, provincial, national or other law, rule, regulation, judgment or order, or other agreement to which you or it is a party, including without limitation, any other agreement for the sale of tickets or registrations; and
d. if you represent an entity, you have the full right, legal power and actual authority to bind such entity to the Terms of Service hereof.
e. you represent that you have obtained all the requisite licenses and permissions from all applicable government authorities for hosting the event.
Further, you represent, warrant and acknowledge that you (not we) are solely responsible for ensuring that your events are ticketed correctly, and that only valid tickets are honored. You understand and agree that Viaa Konnect is not liable for any costs arising from whether a presented ticket is or is not valid, or is or is not honored, including any tickets procured through, or representing, fraud or deceptive practices.
In addition to our right to terminate your use of the Services under the Terms of Service, Viaa Konnect may terminate this Merchant Agreement and your right to use the Services to create, promote and collect sales proceeds for events
a. if you are in violation or breach of any provision of this Merchant Agreement;
b. if Viaa Konnect is served with legal process seeking to attach or garnish any of your funds or property in Viaa Konnect 's possession; or
You agree not to use the Viaa Konnect website to:
- a) Make offline reservation
- b) Use abusive language
- c) Post adult material
- d) Conduct illegal activity
- e) Double posting of an event
- f) Contact other Viaa Konnect users
- g) Invite contact with other Viaa Konnect users,
- h) Initiate or engage in transactions outside of Viaa Konnect. Viaa Konnect is not responsible for any damages or lost profits that result from Viaa Konnect users directly contacting other Viaa Konnect users or for any damages or lost profits resulting from transactions conducted outside of Viaa Konnect, including transactions that originate at Viaa Konnect and are taken offline.
